Refund and Returns Policy

Return and Exchange Policy

Dear valued customer,

You may return or exchange your new device within 3 days of purchase from the website or from the date of receiving the product, provided it has not been used and is in its original condition, with the original/electronic purchase invoice and subject to the following terms and conditions:

Product ConditionReturn and Exchange Policy
Product sealed in original manufacturer packaging and not openedAll devices are eligible for return or exchange. (Except for exempted products)
The product not working due to a manufacturing defectProduct not working due to a manufacturing defect
• Original box/carton and all accessories must be returned.

Timeframe and Refund Methods:

  • Refunds will be made using the same method as the original payment.
  • Refund processing for credit cards takes from 7 to 14 business days depending on the customer’s bank.

Exempted Products: We regret to inform you that products cannot be returned or exchanged under the following circumstances only:

  • The product has been used.
  • The product has been installed.
  • Products with faults or defects resulting from misuse (such as breakage, scratches, improper use, etc.), as determined by the specialized team.
  • Liquid and compressed products.

General Conditions:

  • In the case of package deals, the customer must return all products included in the package, and partial returns are not accepted, provided that all products are in their original condition.
  • The customer bears a fee of 300 Saudi Riyals for delivery when requesting the return of products delivered through home delivery service, unless the product has a manufacturing defect based on the technical report from the specialized team.

We hope this explanation is comprehensive and satisfactory. If you have any further inquiries, please feel free to contact us.

Best regards, [Ayad Mohammed AlHarazi Trading Est]


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